Shipping policy

1. Shipping Methods and Timeframes: We're pleased to offer free shipping for all domestic orders. For international orders, shipping costs will be calculated based on the weight and destination of your order. The average domestic delivery time is usually 3-5 business days. Please note that these timeframes are approximate and may be affected by factors beyond our control, such as customs processing and carrier delays.

2. Processing Time: Orders are typically processed and shipped within an average of 2 weeks from the date of purchase. Depending on the order size, additional processing time may be necessary.

3. Expedited Processing: If you require expedited processing for your order, we're here to assist. Feel free to reach out to us directly. Please note that a processing fee may be implemented for expedited orders to ensure prompt attention to your request.

4. Order Tracking: Upon shipping, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your package until it reaches its destination.

5. International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties, taxes, or fees levied by your country's authorities. These charges are the responsibility of the recipient.

6. Address Accuracy: To ensure smooth delivery, kindly provide an accurate and complete shipping address. We cannot be held responsible for orders delayed or undelivered due to inaccurate address information.

7. Order Changes and Cancellations: Should you need to modify or cancel your order after it's been placed, kindly contact our customer support as soon as possible. While we will make efforts to accommodate your request, please note that changes or cancellations may not be feasible once an order is processed and shipped.

8. Lost or Damaged Packages: In the rare instance of a lost or damaged package, please reach out to us within seven business days of receiving your order or after the estimated arrival date. We will collaborate with the shipping carrier to launch an investigation and assist you in resolving the matter.

By placing an order with us, you agree to adhere to our shipping policy and acknowledge that unforeseen circumstances can impact delivery times.

For any further inquiries or concerns regarding our shipping policy, please feel free to email us at contact@bullheadedhatco.com.